It might be that an existing connection has claimed your audio. If using an external microphone: Many external mics have they own mute feature - make sure the mic itself isn't muted.Ĭheck your Bluetooth connection: If you join a call and no one can hear you, check you're not connected to a Bluetooth headset elsewhere in the house. If you're on the mobile app, you'll have to 'join with audio' to be able to speak or hear sound. Look for the microphone icon in the bottom left hand corner, if it's crossed out, click it to unmute your microphone.

If it's a one-off problem, there's likely nothing you can do about it except wait for the problem to pass - you could try stopping all other activity on your connection to let Zoom have all the bandwidth available.Ĭheck you're not muted: When you join a Zoom meeting you'll normally have to click to activate the microphone, because you're muted. This is definitely worth doing if you always have a connection problem on Zoom. If you're using Wi-Fi, see if you can plug into a wired connection instead, as it's likely to be more stable than Wi-Fi, or move closer to your router. It's worth running a speed test - just Google speed test and you'll get the option to run a quick test where you can see if there really is a speed problem. This is a local connection problem so the first thing is to check your Wi-Fi connection or wired connection. Zoom says my connection is unstable: Unfortunatly this happens from time to time. If that doesn't solve it, check if there are any software updates for your computer.

If you're still having problems, try restarting your computer. My app keeps crashing or closing: First of all, do both of the things above. You'll usually be prompted to update when you open Zoom if there's an update, but it's always worth checking, as some features change between updates. Make sure you're using the latest version of Zoom: There have been a number of Zoom updates recently, the latest version at the time of writing is Zoom 5.9.3, so it's worth checking that you're using the latest version of the app.

Shut down apps you're not using: Zoom and any video application can be demanding on your computer and internet connection, so it's worth shutting down apps you don't need if you're having problems.

Zoom test call